A false dichotomy

I often hear expressions such as “here we should define what we do, not how we do it”. While sometimes useful, these kinds of statements are often ill-defined. Let’s take an example from the quality management domain. Some level of process or method description may be said to describe “what” Continue Reading

Faith and pain

Poor organizational performance is often the result of a vicious circle. One example of such vicious circle in a product development organization is: poor product quality leads to a large effort spent on rework, customer support and bug fixes leads to lack of resources leads to poorly executed early phases Continue Reading